Privacy notice
Who we are
Valued IT, Inc. (Chicago, IL) runs Fixbell so our clients' staff can report and track repair and maintenance problems. The service is for businesses that use Fixbell; your employer or their organization decides who has access.
What we collect
- Your name, work email address and, if you add it, your mobile number.
- Tickets you open or update: descriptions, notes, photos you attach, and when changes happen.
- For calls to a repair line: the caller's name and number, and a transcript of the call.
- A push notification token for your phone, if you allow alerts.
- On this website: what you send us through the demo request form (name, company, work email, phone, number of locations and your message).
We don't use advertising, sell personal information, or track you across other apps or websites.
How it's used
Only to run the service: sign you in, show tickets to the people in your organization who work on them, send email, text and push alerts about tickets, and reply to demo requests.
Who processes it
Supabase (database and sign-in), Hostinger (hosting), SMTP2GO (email), Expo, Apple and Google (push notifications), Zoom (repair line calls and texts, and demo scheduling) and Anthropic (turning repair line calls into tickets). Each handles data only to provide its part of the service.
Keeping and deleting
Ticket history is kept for your organization's records. You can delete your account in the app under Account → Delete account; tickets you opened remain, without your name. You can also ask us to delete or export your information.