When something breaks, the right vendor is already on the way.
Managers call one number, tap the app, or scan a sticker on the equipment. Fixbell logs the ticket, gets approval when it's needed, and calls the vendor — day or night.
Walk-in cooler not holding temp
When something breaks, every manager asks the same four questions.
Fixbell answers all four, automatically, every time.
“Who do we call?”
Every location's vendors live in one directory. Fixbell picks the right one for the location and the type of problem.
“What do we do?”
The AI walks the manager through it on the phone and opens a complete ticket. Nobody needs to know the process.
“Did they acknowledge it?”
You see the moment a vendor confirms. If nobody acknowledges an urgent ticket within 15 minutes, your admins are alerted.
“Does this need approval?”
Your rules decide for each vendor. When approval is needed, the approver gets a one-tap approve link right away.
Listen in on a real-time repair call.
One call from the manager. Fixbell handles the rest — watch each step happen as the conversation goes.
One system for everyone who touches a repair.
Report it once, then get back to service.
- One number to call for every repair, 24/7
- No hunting for vendor numbers at 10 PM
- Scan a QR sticker and the form fills itself
- Live status on every ticket, in the app or on the web
Control spend without slowing anyone down.
- Approve with a not-to-exceed amount, from a push alert or email
- No decision in 15 minutes? Backup approvers and admins are alerted
- Full approval log: who approved what, when and for how much
- Escalated · no decision in 15 minApprovers and admins alerted.
- Approval requested · Luca Bianchi (GM)
The right vendor gets the job, with everything they need.
- An AI call and an email — no app for vendors to install
- Problem, location, contact and not-to-exceed up front
- They confirm on the call or with the “I'm on it” button in the email
Built for the way restaurants actually break.
24/7 AI phone line
One number for your group. It recognizes your staff, takes notes, and opens the ticket during the call — or transfers urgent calls to your facilities lead, your choice.
Automatic vendor calls
Once a ticket is cleared, Fixbell calls and emails the vendor's contacts in order until one confirms — after-hours contacts first at night.
Approvals & escalation
Mark which vendors need sign-off. Approvers decide from a push alert or a one-tap email link, and urgent tickets escalate after 15 minutes.
Vendor directory
Each vendor's trades, locations, contacts, business hours and approval setting, managed per organization.
Reports & audit trail
Every call, approval and vendor response is logged with a timestamp. Response times, repair spend by location and vendor, CSV export.
Native mobile apps
Real iPhone, iPad and Android apps for managers and approvers, with push alerts — and the urgent ones you can't miss.
Stop chasing repairs. Let Fixbell handle the calls.
See the phone line, approvals and vendor calls working on a live demo, set up for one of your locations.
- 30-minute walkthrough
- Call the AI line yourself during the demo
- Built in Chicago for restaurant groups